White Papers

Technical Information is a key intellectual property that should be managed efficiently and effectively throughout the enterprise. Exploring technical information is becoming just as much a part of a customer’s pre-sales activity as it is post-sales. No longer limited to the “technical publications” function, the technical details of how products are selected, installed, operated and serviced are pervasive in Marketing, Training, and Service functions within the enterprise.

Using performance metrics to analyze and evaluate internal business practices is critical for any organization, but metrics which enable Technical Information Managers to benchmark their processes against similar operations have historically not been available. Benchmarking is critical to understand if there is a need for improvement. This whitepaper proposes a comprehensive effort to identify, collect and distribute performance metrics that offer the highest value to Technical Information Managers.