Key Objectives of a Great Customer Experience

It can be a challenge to juggle all of your departmental objectives when creating technical documentation. How do you also provide a great customer experience? We have a few suggestions for you.

Infographic in Text Format

Key Objectives of a Great Customer Experience
Focus on the Capabilities You Need to Identify the Best Solution

Making Content Access Easy for the Consumer
Content consumers want accurate, relevant, and complete answers to their questions. If that doesn’t happen, they’ll leave. They prefer fast self-service – regardless of how they are accessing the content.

Making Content Delivery Easy for “Tech Pubs”
If the environment to deliver updated content is too burdensome, your content will become stale and outdated. End-to-end process automation is a necessary attribute to keep updates flowing to content consumers.

Security, Profiles, and Content Analytics
You’ll need to insure that your content is only being accessed by appropriate users, and be able to filter content based on their profile. And you will want to know what content is being accessed to gain usage insights.

Getting Consumer Feedback and/or Forms
We all want to feel important – and feedback lets content consumers know that the quality of their experience is important. Forms allow you to collect fielded data that can be analyzed and archived for engineering or service purposes.