Enterprise Value of DITA

You may not know it, but DITA can have positive effects on other departments that seemingly have little or no connection to tech pubs. This graphic touches on the interdepartmental bonds that can be strengthened to the overall benefit of your company.

Infographic in Text Format

Enterprise Value of DITA
How DITA adds value beyond the Technical Publications department

Faster Service and Event Reporting
Enable customers to quickly find the nugget of information they need, whether on their mobile phone, tablet, or PC. Provide eForms to capture field data and feedback. Understand what information is important to your customers.

Faster Access to Support Information
Significantly reduce the time it takes your support team or call center to answer customer questions. When written responses are required, automatically create them with information pulled from your CRM, technical information, and the call itself.

Automatic updates of Training Materials
Provide a process to update training materials when the technical information basis is updated. Offer the value of instant remote access to training information when customers are unsure how to execute a task or process.

Always Current Marketing Literature
Market and sell based on the most current technical information. Show prospects how they will have access to superior self-service to your technical information (preferred by 7 out of 10) and that, as a valued customer, their feedback and input is important.