Best Practices for Technology Change

This infographic is a companion piece to JANA’s presentation Crossing the Chasm: Best Practices for Technology Change delivered by Don Bridges at the Content Management Strategies/DITA NA 2017 Conference.

Infographic in Text Format

Best Practices for Technology Change

Determine Where You Are vs Where You Want to Be
You may have a problem if you’re constantly struggling to meet objectives. The requirement for timely delivery of technical information of more complex products will likely grow.

Take Measurement of Your Situation
Understand your situation relative to industry norms for cost and performance. You need accurate data not only to understand what the problem is, but why it’s a problem in the first place.

Create a Plan Based on Your Business Needs
Define and implement a plan that addresses the gaps. Gaps are typically in technology, processes and skills. Tools (technology) are shiny and new but the processes and skills must be aligned.

Validate Your Successes and Shortfalls
Verify that the results achieved are the results expected – all in terms of business needs. If not, develop a plan to (re)address the gaps. If so, let management know you nailed it.