(55 Minutes) In the realm of technical documentation, delivering a great customer experience is about much more than posting PDF files on a webpage. In many ways it’s about finding a way to gain insight into how your customers themselves will define just what constitutes a great experience from their perspective.
This presentation looks at thirteen individual traits of a technical information delivery system that are foundational to a great customer experience, and will provide a brief overview of the ‘must have’ requirements of each each trait so that you can measure your company’s efforts – are you meeting or exceeding your customers’ expectations, or are you falling short? Click the link and let’s find out as you watch, ’13 Objectives for Delivering a Great Customer Experience’, presented by JANA.
Visit the CIDM website (link opens in a new window)